Questbank Mortgage Lender Profile
Generally for Self-employed people or borrowers with imperfect credit who need a conventional, uninsured mortgage and are working through a broker.
Who they are
Questbank is a Canadian Schedule I bank and part of the Questrade Financial Group of Companies, which also owns Community Trust Company. Questrade first applied for a banking licence in 2019 and received letters patent from the Office of the Superintendent of Financial Institutions in late 2025, and Questbank launched its first products in 2026. It is regulated by OSFI and is a member of the Canada Deposit Insurance Corporation, so it is supervised as a federal bank. Questbank works from Toronto and has no retail branch network, reaching borrowers across Canada through mortgage brokers, who submit applications on their clients' behalf.
What they lend on, and who for
Questbank positions itself as an alternative lender rather than a prime one. Its published mortgage offering covers owner-occupied and rental properties, first and second fixed-rate conventional mortgages, purchases and refinances, and terms of one, two, three and five years, with lending stated as available up to eighty percent of the value of the property. It highlights self-employed solutions and what it calls fair credit evaluation, which points to borrowers whose income or credit history falls outside standard bank templates. Its mortgages are uninsured conventional loans, and the application and support experience is digital-first.
How to approach Questbank
You can contact Questbank yourself; nothing stops you. What you cannot easily find out is what they will actually accept. How they read employment income, what they will do with a bonus or commission, how much rental income they will count against a property, and what they want documented and how recent it has to be — none of that is published in full anywhere, and it moves.
A licensed broker who places files with lenders like this every week knows those criteria, and more usefully knows how to structure a file so it lands inside them rather than just outside. On anything that is not a straightforward salaried purchase, that structuring is most of the difference between an approval and a decline. It costs you nothing on a prime mortgage — the lender pays the broker when it funds.
| Lender type | Bank · Schedule A |
| Registered as | Questbank |
| Head office | 5700 Yonge Street, Suite 1900, Toronto, ON M2M 4K2 |
| Parent or group | Questrade Financial Group of Companies |
| Website | communitytrust.com |
| Phone | 1-888-403-8440 |
Get notified 90 days before your renewal
Your lender contacts you at 30 days, when you have no time to shop. We reach you at 90 — early enough to lock a hold and personalize your offers.
Borrower ratings for Questbank
In today’s world, reviews dictate the service industry. Brokers have taken the hit for bad lenders. We bring the consumer experience to light to help borrowers decide.
How quickly did they issue a commitment and get to funding?
Was the rate you got competitive for the product you qualified for?
Could you reach someone, and did they resolve things?
Portal, e-signing, document upload, online account — did it work?
Were the terms, fees and penalties clear before you signed?
Worked with Questbank?
Score them on the five things above. We confirm every review by email before it publishes, and we publish the bad ones too.
Questions about Questbank
Is Questbank a real mortgage lender?
Yes. Questbank is a bank (schedule a) based in Ontario, part of Questrade Financial Group of Companies. Its own site is communitytrust.com.
What kind of lender is Questbank?
Bank — categorised in our directory as Bank (Schedule I). Chartered banks. Convenient and familiar, rarely the cheapest, and the source of the most expensive break penalties in the market because their interest rate differential is calculated off posted rates rather than the rate you actually pay.
Who owns Questbank?
Questbank is part of Questrade Financial Group of Companies. Ownership matters mainly because it tends to determine the funding source and, on a fixed mortgage, how the break penalty is calculated.
Should I go to Questbank directly or through a broker?
You can approach them yourself. The reason most people do not is that a lender's real criteria — how income is read, what is accepted as documentation, what will be allowed as an exception — are not published, and they change. A broker who works with Questbank regularly knows them and knows how to present a file to fit them, which on anything other than a simple salaried purchase is usually what decides the answer. On a prime mortgage it costs you nothing either way, because the lender pays the broker when it funds.
Would Questbank approve me?
No profile page can answer that, and any site that tries is guessing. It turns on how your income is earned and how much of it a lender will count, your credit history, the property itself, and how much you need against what it is worth. Those are the questions a licensed broker asks before naming a lender — and they will tell you which ones realistically fit, this one included, and which would price it better.
Where does Questbank lend?
Its head office is in Ontario. Lending areas change and are not always the same as where the lender is based — confirm current coverage with the lender or a broker before planning around it.
Would Questbank take your file?
Send us the details and a licensed broker will tell you which lenders fit — this one included, and the ones that would price it better.
Send us the file